Your cart is empty
You may check out all the available products and buy some in the shop
Return to shopFAQ
Shopping Information
You can easily find products by browsing our website categories or using the search feature to look for specific items. Simply enter keywords related to the product you need, and explore our collection to find the best option for your outdoor space.
Yes, if the wishlist feature is available on our website, you can save your favorite products to your wishlist for easy access later. Simply click the wishlist or save icon on the product page to keep track of items you’re interested in.
Product availability is displayed on each product page. If an item is in stock, it will be available for purchase. If a product is out of stock, this will be clearly indicated. For additional availability information, please contact our support team at Support@urbanshed.uk.
Yes, you can place an order as a guest without creating an account, if guest checkout is available on our website. However, creating an account may help you track orders, save details for faster checkout, and manage your purchases more easily.
Payment Information
We accept [list of accepted payment methods, e.g., credit cards, debit cards, PayPal].
Yes, your payment information is secure. We use trusted third-party payment providers and secure encryption technology to help protect your payment details during checkout. We do not store your full credit or debit card information on our servers.
If your payment fails, please double-check your payment details and ensure sufficient funds are available. You may also try a different payment method or contact your bank or payment provider for assistance. If the issue continues, please contact our support team at Support@urbanshed.uk for help.
Order Returns
We accept returns within 14 days of receiving your order. To be eligible for a return, items must be unused, in their original condition, and returned in the original packaging. Custom or made-to-order items, assembled products, and clearance items may not be eligible for return. For assistance with a return, please contact us at Support@urbanshed.uk.
To return an item, please contact our support team at Support@urbanshed.uk within 14 days of receiving your order. Include your order number, full name, reason for the return, and photos if the item is damaged or defective. Once approved, we will provide you with return instructions.
Customers are responsible for return shipping costs unless the item is damaged, faulty, or the wrong product was sent. We recommend using a tracked shipping service, as we are not responsible for lost return shipments.
Yes, we offer exchanges for items that are defective, damaged, or incorrect. If you need an exchange, please contact our support team at Support@urbanshed.uk with your order details and photos (if applicable), and we will assist you as quickly as possible.